Conditions of sale:
1) General aspects
The sales agreement becomes effective immediately upon
receipt of the purchase order.
The prices are to be understood net, ex-works, packing
Transportation and packing costs will be added.
The prices applied will be the ones indicated on the Internet site in
the moment where the order is placed.
3) Payment terms
Cash against delivery when ordered via fax or mail.
Via credit card when placing the purchase order on-line on the PeneloP
Via credit card when placing the purchase order:
- on-line on the PeneloP site.
- per fax.
4) Delivery date
Generally, the goods leave the factory within 2 weeks.
Should this not be the case, you would be advised by e-mail.
During holidays, delivery may be slightly delayed.
By registered mail (signature required upon receipt), cash on delivery.
Via Post Priority.
The carrier provides insurance coverage.
We recommend to you to make await the deliveryman et open the parcel
(even if packing appears intact) in his presence to check that the
contents is not damaged. If such is the case, mention it on the form
of reception of the deliveryman.
Within 48 hours, confirm this point by registered letter
to the forwarder to involve the insurance.
A the same time, a copy of the damage notice must be transmitted to
In such a case, it is mandatory to keep the entire packing and the
device in its actual condition until such time that a solution has
6) Taxes, customs fees
Taxes and / or customs fees are to be bourne by the
Validity of the warranty is 12 months from date of
The supplier guarantees that the products are being delivered in perfect
The warranty covers the parts that are defective due to a construction
default, a default in execution or faulty material. The labour cost for
replacement is also covered by the warranty.
The warranty does not cover any damages caused by improper use, i.e. using
the product otherwise than in the way it has been designed for, nor any
damages due to dropping, or to voluntary or unvoluntary damages caused
y non-respect of the user manual.
All costs related to the shipping of the
product are to be bourne by the owner.
Any modifications or repair work carried
out without the written agreement of the supplier will terminate the warranty.
In case of dissatisfaction, the product must be returned
within the 7 workdays following receipt of the product, in perfect
condition and in is original packing.
Before to ship back the product, you must ask by e-mail or fax a "return
autorisation number" (RAN).
No return will be accepted without RAN.
The reasons of the return will not be asked. RAN is only for administrative
The parcel must be sent back by Post Priority registered with signature
at the receipt (or DHL / UPS / FedEx), insured and in his original
Transportation cost is at the buyer's charge.
The reimbursement amount is due for the material only, it does not cover
the shipping charges.
Reimbursement will take place at the latest 10 days after receipt of the
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